Shipping Policy


We offer standard delivery services for customer's order(s) shipped to within Malaysia only. Charges are listed as below:

RM12.00 - West Malaysia & RM18.00 - East Malaysia
Standard Delivery (5 to 7 working days)

FREE delivery on orders over RM180 (terms & conditions applied)

Return Policy

Blue Well Sdn Bhd reserves the right to modify or change the policy at any time without further notice. Please ensure you have read through all terms and conditions to avoid any misunderstanding.

Blue Well Sdn Bhd will not entertain any cancellation, refund, exchange of products once payment is accepted. It is the customer’s responsibility to inspect the product(s) immediately upon receipt.

Requests for return or exchange of items will only be accepted under the following conditions:
The item(s) are  delivered damage/defective to the customer. However, all measures are made to ensure that items are in good condition before we send out.

Important Notice:
Please take note that we are not responsible for any damage caused during the duration of delivery. From our side, we will ensure that the package is wrapped properly and securely to avoid any damages.

Exchange or return of items must be carried out within seven (7) days of receiving your order. (Please attach a clear photo of the damage or the defect and state clearly which product and explain the damage or defect incurred)

Re-Delivery of Item(s)
To be entitled to receive a re-delivery of the damaged/defective item(s), you are required to return the item(s)n the same condition as delivered to you previously.

Please note that we will not accept returned items if they show any signs of usage or further damage. In such circumstances, the shipping cost and the product(s) will not be refunded.

Please email us at before you proceed to return the products to us. We will advise you on the next course of action in detail.

Return Procedure
Contact us to request a return authorization number by sending an email to

In your email, please include:

1) Your full name, address and contact details.
2) Order Confirmation Number.
3) Items being returned along with a brief explanation (reason).

(Please also include Your full name, address and contact details and Order Confirmation Number on your return package)

4) When your return authorization is clear, it will be e-mailed to you. Returns must be completed within fifteen (15) days of the return authorization generation. Please print out the attached return authorization form and include it in the package with returned items.

Items for return / exchange are to be shipped back to the address as below:

Blue Well Sdn Bhd

12, Lorong Rahim Kajai 13,

Taman Tun Dr Ismail 60000

Kuala Lumpur, Malaysia.

For more information regarding our return policy, please do not hesitate to contact us at